Contact us within 48 hours of delivery with an opening video of the parcel, and our team will assist you promptly.
Archives: FAQs
11. Can customized products be returned?
Customized and made-to-order products are not eligible for returns or exchanges.
10. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or WhatsApp
9. How long does delivery take?
Ready-to-ship products are usually dispatched within 2–5 business days. Customized orders may require additional processing time.
8. Do you offer international shipping?
Yes, we ship worldwide. Shipping charges and delivery timelines vary by country.
7. Do you ship across India?
Yes, we deliver to all major cities and towns across India.
6. Are the colors exactly the same as shown online?
We strive for accurate photography, but slight variations may occur due to lighting and screen settings.
5. Can I get matching dupattas and blouses?
Absolutely. We can help you create a complete coordinated look with matching dupattas, blouses, and accessories.
4. Do you customize blouses and lehengas?
Yes. We offer customization services for blouses, lehengas, and select outfits. Please contact us before placing your order.
3. Why do Banarasi products vary in price?
Pricing depends on factors such as fabric quality, weaving technique, zari work, handwork, intricacy of motifs, and the time required to create each piece. Some designs can take weeks or even months to weave.
2. Do you sell handloom Banarasi products?
Yes. We offer both handloom and powerloom Banarasi collections. Product descriptions clearly mention the weaving technique.
1. Are your products authentic Banarasi weaves?
Yes. We source our collections directly from trusted Banarasi weavers and artisan clusters to ensure authenticity and quality.